Privacy Policy

At WildChance Casino, we value our users' right to privacy and security. This Privacy Policy outlines how we collect, use, disclose, transfer, store, secure, process, analyze, hold, and share information collected from or about our website visitors ("you," "your"). By using the Website (defined below) or services provided by us, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Collection of Personal Data

We collect personal data directly from you when you register for an account on our site, provide customer support with questions or concerns, purchase games or virtual goods through the Website, participate in promotions, respond to surveys, contact us via chat, email, phone call (or other form of communication), or interact with any services we offer.

Type of Personal Data

Personal data may include information such as:

Full name and username
Email address
Home or work address
Phone number(s)
Date of birth
Gender and other demographic information

We also collect certain technical data, including but not limited to:

Information about your device, operating system type and version (and in some cases the post code associated therewith), browser types and versions, language preferences and time zone settings.
Details of interactions between you and our website(s) through various electronic devices and systems.
The full Uniform Resource Locators (URL) clickstream to, through and from our website, including date and time.
Content you have viewed or interacted with on the Website.

Cookies

We use "cookies," a technology that can be used by us to store information about your visits to the Website. Cookies are small text files saved by your web browser onto your device's hard drive. Cookies help improve the User Experience, for example: tracking navigation paths through our website and allowing more secure logins.

Use of Personal Data

We collect personal data to provide services that you request from us or which we reasonably think may interest you. We use this information:

To process transactions such as creating an account.
For customer support purposes including resolving issues or providing assistance with any product or service.
To personalize your user experience and tailor the content of our website(s) accordingly.

Disclosure and Sharing

We disclose personal data to third parties who help us provide services you request from us:

Service providers such as online marketing platforms, web hosts, email hosting companies etc.
Our partners in business with whom we share information about users or transactions for joint promotional purposes.
Payment service providers (for payment processing) subject always however, to the conditions set out below regarding payments.

Payment and Credit Card Security

All financial personal data is stored securely on our servers according to industry best practices. All payments are handled by a third-party payment processor which will be notified that your card has been declined if it doesn't pass the normal checks such as expiration dates, or you have provided incorrect information for your address.

Access and Accuracy of Personal Data

You can access some personal data we collect through your account on our site. To correct or delete your own details please contact us via support email to update this.

Storage Period

Personal data is stored for up to 6 years from when the transaction was made, in line with regulations required by law, depending on what purpose we collected it for. This may however be reduced at any time based on our company policies or applicable laws.

Security Measures

We implement industry standard technical and operational security measures to protect your personal data against accidental loss, misuse, destruction or alteration.

Access is restricted through multi-step authentication.
Encrypted connections (HTTPS) are used for all communications between users' browsers and the website.
Data centers hosting our servers maintain a minimum of 99.95% uptime.

Rights and Choices

You have certain rights in respect to how your personal data is handled, subject always however to any restrictions or limitations that might apply under applicable laws:

Right to access - obtain details about what personal information we hold.
Right to correction – correct if your details are incorrect.
Right to delete- request removal of data stored for services and transactions related only.

Change and Update

This Privacy Policy may change over time. Changes shall be notified via notifications on our website and changes take effect from the date specified in these notifications.

By continuing using WildChance casino, you agree with these terms as detailed above.